Terms and Conditions of Booking and Cancellation Policy

Check in: after 3pm

Check out: before 11:00am

No smoking policy: Sea Breezes B&B in Plymouth operates a no-smoking policy throughout the building, including bedrooms.

Damages policy: Sea Breezes reserves the right to charge for the cost of repairing any damage to the guest house, its contents and its structure caused by deliberate, negligent or reckless acts of guests.

Confirmation

We require a credit or debit or card at the time of booking to secure your room.

Reservations can be made online, by agent, by phone, by letter or by email. We accept payment through most credit and debit cards. Your online booking is officially confirmed when you have received your confirmation via email. If this doesn’t arrive, get in touch with us ASAP.

Your reservation with Sea Breezes is completely secure. All financial information will be processed carefully and securely.

When confirming your booking, your card information will be kept until checkout for security and damages, reasons and you won’t be charged except in the case of cancellation (as below).

Cancellation

We operate a 48-hour cancellation policy, which means that a refund won’t be available if you cancel your room within 48 hours of your reserved date.

Cancellations by phone or email are accepted up to two days before your date of arrival,. If you have already paid for your accommodation, we’ll process a full refund.

Changes

Changes to original bookings are subject to availability. As long as the changes are possible, we won’t charge an administrative fee for these.

Access

You may come and go as you wish during your stay.

We regret there is no wheelchair access available.

Children

We welcome children of all ages at Sea Breezes guest house in Plymouth. Please ask if we can provide facilities to help make your stay more comfortable.

Facilities

You will be provided with clean towels and fresh bed linen. Tea- and coffee-making facilities will be set up in your room and we also arrange toiletries for your convenience. A wide choice of food is available for breakfast. If you have any special dietary requirements, please inform us at the time of booking so that we can accommodate these.

Pets

Sorry, we cannot allow pets to stay at Sea Breezes.

Payment

We accept most major credit and debit cards. If you’d rather pay in cash, we’re happy to accept pounds sterling payments.

Privacy

At Sea Breezes guest house, we take the privacy of your personal information very seriously. It will only be used to process your booking. For more information, see our privacy policy.

Parking

There is on-street parking available. Please make sure to get in touch with Anne ahead of your visit and she’ll organise roadside parking permits for you to use for the duration of your stay.

Wifi

Wifi is available free of charge, and we make every effort to ensure a reliable service. Though we cannot guarantee this.

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When you book your accommodation with Sea Breezes guest house in Plymouth, you are deemed to have accepted these terms and conditions. If you have any questions, don’t hesitate to get in touch.

Privacy Policy

Protecting your personal details on our website.

Last updated: 26 November 2015

Sea Breezes Guest House, PL1 3DJ, knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions (‘Website Terms’).

By accepting our Website Terms or by visiting https://www.plymouth-bedandbreakfast.co.uk/ (‘the Website’) you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Sea Breezes Guest House. Sea Breezes Guest House believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.

Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.

1. Collecting Information

We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
1.4. From third parties to whom you have provided information with your consent to pass it on to other organisations or persons.

2. Using Your Personal Information

2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where
2.1.6.1. these products are similar to those you have already purchased from us,
2.1.6.2. you were given the opportunity to opt out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent communications with you, and
2.1.6.3. you have not opted out of us contacting you.
2.1.7. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.
2.1.8. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.9. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.3.3. We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the Data Protection Act 1998.
2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We may carry out with one or more licensed credit reference and fraud prevention agencies:
2.5.1.1. credit checks where you have given us your express consent, and
2.5.1.2. fraud prevention checks.
We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Sea Breezes Guest House,  PL1 3DJ.

3. Protecting Information

We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.4. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

4. The internet

4.1. If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

5. Links

5.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
5.2. These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or ‘serve’) the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies (also called ‘ad networks’ or ‘network advertisers’), including information about how to opt-out of their information collection.
5.3. We exclude all liability for loss that you may incur when using these third party websites.

6. Further Information

6.1. If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Data Protection Manager, Sea Breezes Guest House, PL1 3DJ, or email us at info@plymouth-bedandbreakfast.co.uk.
6.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.
6.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at info@plymouth-bedandbreakfast.co.uk. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.
6.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at info@plymouth-bedandbreakfast.co.uk or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
6.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at info@plymouth-bedandbreakfast.co.uk or write to us at the address above to update your Personal Data.